If you are an OnState call center user and you log into the OnState Anywhere application every day. Here are our best practice suggestions:

State Settings

• Monitor your state

• Change to “Not Ready” so you won’t be Forced Off

• Reset your state to Ready after a Force Off

Logging Out

• Use the “Log Out” link

• Don’t simply close the window

• Turn off your PC daily

For Skype Users

• Use Internet Explorer 7 or 8

• Check your Skype integration icon

• Allow call from everyone, not just contacts

• Never block minds.ast.1

• Use the standard version of Skype

• Add OnState to your list of trusted sites in your browser

Everyone

• Delete temporary files weekly

• Don't forward calls from another number, port your number to OnState

• Don't install third party plug-ins like Google or Yahoo toolbars to your browser

• Refresh your browser if performance starts to deteriorate

• Close your browser and restart it if refreshing does not help