OnState offers its call center solution through SaaS, as opposed to a traditional infrastructure-centric approach.With our newest white paper, "Infrastructure-Centric Business Communications Lag Behind a Service-Centric Approach" unveiling today, I figured it's as good a time as any to elaborate on why OnState is different from other call center solution offerings (both hosted and premise-based) on the market. But rather than write, well, another white paper on the topic, we can handle this in some bullet points:

• Signaling Only - Follow as we turn a feature into a benefit here. OnState just signals calls and chats where to go. The media is not routed through us or our equipment. It actually stays in the network, which is where it originated anyway. This is different from any other call center software offering, and is quite revolutionary. The benefits of this feature (see how I did that?) are many, including an inherent resiliency, rapid scalability (both in terms of adding and subtracting users, but more importantly in terms of call volume), and your choice of network (including the Internet, mobile, and PSTN).
   
• Quick and Easy Set Up - With no hardware to deploy on either side of the equation (yours or ours), we'll have you up and running in minutes.
   
• Monitoring and Intelligence - If you've read anything else on our website, you've no doubt come across the term "business presence." In very simplistic terms, "business presence" means that the OnState system maintains a real-time employee inventory, as well as the availability, skills, business rules, and devices associated with each employee or group of employees. This way, when a chat request comes in, or a call is taken or made, the customer/prospect is matched with the employee that can best serve them at that moment.

And did I mention we offer this for a TCO that's less than most maintenance programs? You can read more about that part in the white paper. And stay tuned...more blog posts coming soon.