During the last weekend of July, OnState will be performing some routine maintenance upgrades. On Friday, July 30, 2010, we plan to upload new software that will contain a number of fixes as well as a few new features that are based on the requests of OnState customers. The next evening, we will update our servers with the newest firmware. Some of the changes that you may notice are as follows:

• Ability to schedule the opening and closing of skill queues and phone numbers, including custom overrides. This allows you to send caller to the After Hours message every week day after 5:00 p.m. or whenever your business day ends. No more manual daily changes!
• A pop-up when the user misses or rejects a call and is forced off.
• The browser's tab text will change to "Forced Off" when a user misses or rejects a call. The text will also be visible in the task bar.
• The word "Ready" will appear above the time the user has been in the Ready state in OnState Anywhere.
• Better reporting when using different time zones.
• Correct outbound charges for direct dialed SIP calls when network recording is enabled.
• Removal of a pending call from the user's screen when the caller opts to leave voice mail.
• Ability to search for a person or skill in the Transfer and Make Call dialog boxes. As the user types, the matches will be displayed.
• Inclusion of the caller ID (if it is available) in the subject line of voice mail send to your email address. For example, if the message is from +16179340381, the subject will say, "VeMail from +16179340381."
• A new report called "Call Volume - By DN" which displays the number of calls for one or more phone numbers during a certain period of time. This can help you to identify when your peak periods are.
• Inclusion of internal calls in the Skill-Based Agent Status report.