OnState Virtual Call Center for Google™ Apps

Use Google Apps and Want to add OnState's Virtual Call Center?

With no hardware to deploy, OnState is a true SaaS call center and collaboration technology that makes full use of your investment in Google Apps. OnState's intelligent virtual call center solution for Google extends collaborative cloud solutions and practices to your corporate call center and phone system. With OnState and Google Apps, you can:

  • Ensure customers and prospects reach the appropriate team member based on assigned skills, availability, and business rules
  • Unify customer communications across voice, video, and chat
  • Understand who is contacting you, why they're contacting you, and monitor the quality of service they receive
  • Combine Google Apps with other communication and collaboration devices, including Skype, SIP, and existing telephony infrastructure

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Watch a quick overview of how the OnState virtual call center complements Google Apps!

OnState lets companies exploit Google tools and services to optimize interactive customer communication and collaboration. With OnState, businesses can use Google Apps tools like Google Voice, Google Talk, and Google Docs, along with video and screen share for customer engagements, while leveraging OnState's proprietary business presence to intelligently connect customers to the right employee at the right time. Sales and service organizations can use familiar Google applications and services to share customer conversations and collaborate on customer interactions. By delivering business communications as a cloud-based service, and by treating Google as an integral component of the corporate phone system, OnState helps businesses improve productivity, enhance customer satisfaction, and boost sales and service.

onstate google call center

OnState works with Google Apps and what you already have in place, so starting up is simple. We can have you set up and running in minutes. Want to test us? Get a free trial and see for yourself how quickly you're set up and how OnState can work in your corporate environment--simply complete the form on the right to request the trial, or call us at +1.617.934.0381.

Already Using OnState and Want to Incorporate Google Apps?

Signing up for Google Apps is easy! Just visit http://www.google.com/apps, and in just a few minutes you'll be able to combine OnState and Google for full customer collaboration.

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