Virtual Call Center and Virtual PBX Pricing

OnState's virtual call center and virtual PBX solutions provide enterprise-class, full-featured business presence™ communications management. With the OnState solution you get all the business call center and PBX capabilities and sophistication without the associated hassles and costs. We can do this because the OnState virtual call center and virtual PBX solutions are 100% web-based (that's pure SaaS), and require no hardware or software installation on your part.

Pricing List:


Virtual PBX

Local, national and toll-free numbers in more than 40 countries!*, **
Cost: $US29.95 per user per month (with at least one virtual call center user license)

Includes:

  • Supports SIP, Skype, Google, Mobile and Landlines
  • Personal Queue – allow callers to wait for you – no more phone tag!
  • Auto-attendant – assign extension numbers to various individuals/departments
  • Custom Greetings – record your own greetings and announcements or choose professional voices
  • Direct Dialing and extension number dialing – provide a single # for the entire company and individual numbers
  • Voicemail / email – all voicemail is unified with your email inbox
  • Presence Routing – send calls to where you are – PC, mobile phones or landlines





Virtual Call Center

Local, national and toll-free numbers in more than 40 countries!*, **
Cost: $US49.95 per user per month

Includes:

  • Supports SIP, Skype, Google, mobile and landlines
  • Skills-based routing
  • Business presence monitoring
  • Dynamic Greetings, delay announcements and music in queue
  • After-hours treatments
  • Voicemail / email integration
  • Google Apps integration
  • Callback - system will automatically call your customers back
  • Callback in Queue – queue your customers on your website!
  • Supervisor real-time display
  • Comprehensive real-time and historical reporting





Professional Virtual Call Center Package

Cost: $US69.95 per user per month

Includes all virtual call center components, plus:

  • Call Logging and QA
    • On-demand central repository for conversations
    • 45-days storage
    • Integration with Salesforce, Google, and others
    • Audio-tagger – add tags to conversation elements for future search and review
  • Click-to-Call
    • Click-to-Chat and Click-to-Callback functionality
    • Dynamic and Embedded Chat Window modes
    • Allows agents to receive and process multiple simultaneous
      chats
    • Media-blending – agents can be configured to take any
      combination of chat and voice calls
    • Auto-chat response – OnState Chat robot automatically prompts
      customers for data and provides informational responses
  • Salesforce.com integration





Professional Plus Virtual Call Center Package

Cost: $US89.95 per month, per user**

Includes all Professional virtual call center components, plus:

  • Automated Outbound Dialing
    • Skills-based Dialing
    • List Management
    • Reporting
    • Import/Export
    • Call Dispositioning



*    A setup fee may be required
**  Additional network, carrier, Skype, Google or MSN charges may apply.