Virtual Call Center and Virtual PBX Pricing

OnState's virtual call center and virtual PBX solutions provide enterprise-class, full-featured business presence™ communications management. With the OnState solution you get all the business call center and PBX capabilities and sophistication without the associated hassles and costs. We can do this because the OnState virtual call center and virtual PBX solutions are 100% web-based (that's pure SaaS), and require no hardware or software installation on your part.

Pricing List:


Virtual Call Center

Local, national and toll-free numbers in more than 40 countries!*, **  
Cost: $US49.95 per user month
Includes:

  • Supports SIP, Skype, Google, Mobile and Landlines
  • Skills-based routing
  • Business presence monitoring
  • Dynamic Greetings, Delay Announcements and Music in Queue
  • After-Hours Treatments
  • Voicemail / email integration
  • CRM integration
  • Google Apps integration
  • Click-to-Call – web site integration
  • Callback in Queue – queue your customers on your website!
  • Callback - system will automatically call your customers back
  • Call Button Generator – advertise your business presence anywhere on the web
  • Supervisor Realtime Display
  • Comprehensive Reporting package





Virtual PBX

Cost: $US49.95 per user month
Includes:

  • Supports SIP, Skype, Google, Mobile and Landlines
  • Personal Queue – allow callers to wait for you – no more phone tag!
  • Auto-attendant – assign extension numbers to various individuals/departments
  • Custom Greetings – record your own greetings and announcements or choose professional voices
  • Direct Dialing and extension number dialing – provide a single # for the entire company and individual numbers
  • Voicemail / email – all voicemail is unified with your email inbox
  • Presence Routing – send calls to where you are – PC, mobile phones or landlines
  • Phone numbers available in more than 40 countries (*, **)
  • Click-to-Call – web site integration





Add Click-to-Chat to your Virtual Call Center / Virtual
PBX

Cost: $US19.95 per user
month
Includes:

  • Click-to-Chat and Click-to-Callback functionality on website
    and in email
  • Dynamic and Embedded Chat
    Window modes
  • Allows agents to receive and process multiple simultaneous
    chats
  • Media-blending – agents can be configured to take any
    combination of chat and voice calls
  • Auto-chat response – OnState Chat robot automatically prompts
    customers for data and provides informational responses





Add an Outbound Dialer to Your Virtual Call Center

Cost: $US19.95 per month, per user**
Includes: 

  • Skills-based Dialing
  • List Management
  • Reporting
  • Import/Export
  • Call Dispositioning





Call Logging and QA

Cost: $US19.95 per month, per user
Includes:

  • On-demand central repository for conversations
  • 10GB storage
  • Integration with Salesforce, Google, and others
  • Audio-tagger – add tags to conversation elements for future search and review



*    A setup fee may be required

**  Additional network, carrier, Skype, Google or MSN charges may apply.