Salesforce PBX and Virtual Call Center

Want to reap the benefits of tying Salesforce to your corporate phone system or call center, including improved user productivity, enhanced customer interactions, and integrated monitoring and analytics?

salesforce pbx and call center

OnState, a cloud-based virtual call center and PBX provider fully integrates with Salesforce to let you leverage the following devices to deliver customer-facing communications in the form of a virtual call center and virtual PBX:

  • Existing phones and systems

  • Mobile phones

  • VoIP

  • Skype

  • Google Apps (including Googe Voice)

  • SIP

OnState's full Salesforce call center and PBX integration allows the solution to operate within Salesforce, delivering seamless chat, voice, and mobile phone capabilities from inside the leading SaaS CRM provider. And an on-demand solution similar to Salesforce, OnState allows businesses of any size to enjoy all the features and benefits of an enterprise-class business communications system without incurring the expense and burden of purchasing, deploying and maintaining on-site phone equipment.

Unlike a conventional phone system, OnState manages people and conversations – not just telephones. It uses business presence™ to track the availability and activity of employees wherever they are - in the office, working from home, or on the road. OnState then uses this business presence to automatically connect callers to employees based on specified skills and business rules. Operating in tandem with diverse PBXs and phone networks to optimize interactive communications between employees and customers –independent of device, network, or medium – OnState delivers rich call center features to ordinary employees and everyday business functions at a fraction of the price of a conventional call center solution.

OnState simplifies and improves Salesforce/phone system integration. Unlike premise-based phone systems with distinct points of integration, OnState delivers a universal, cloud-based interface. With OnState you integrate once, and you're done. The entire workforce can enjoy Salesforce/OnState integration - independent of device, network, or location. And since OnState provides integral support for Salesforce.com, no custom software development is required.

Learn more about OnState's Salesforce call center and pbx solution by calling +1.617.934.0381, emailing sales@on-state.com, or Skype us at onstate.sales. You can also request a free 14-day trial of OnState's Salesforce PBX and virtual call center solution by completing the form on the right.