Skype Call Center

skype call center

OnState's Skype Call Center provides enterprise-class customer communication management features and capabilities at an industry-redefining value and ease of administration. Starting at a monthly rate of $49.95/user, you get all of the enterprise call center capability and sophistication without the hassle and cost. Key customer service capabilities such as skills-based routing, customer segmentation and detailed reporting and analytics are included. And of course, our Skype call center is multi-modal. Your customers can choose to contact you through their medium of choice, via phone, mobile phone, from your website, via chat, leave a voicemail message, or automatically schedule a callback. On your end, your call center agents and employees only need a web browser, a landline, or a mobile phone. The OnState Skype Call Center solution is a 100% web-based application requiring no hardware or software installation.

Skype Call Center Feature List

  • Multi-modal - OnState's Skype Call Center supports a multitude of media types, including, voice, video, chat, click-to-call, web call-back, IM, conferencing and SMS.
  • Business-Rules Routing - The OnState Skype Call Center solution begins with mapping-out your customer service business rules, and then ensuring that they are consistently applied and adapted in real-time to changing conditions. With our Skype call center solution, your customers will find the right employee, in the right place and at the right time, using any device.
  • Skills-based Routing - You define the skills and proficiencies of each call center agent and other employees, and use this information to fine-tune who handles different forms of customer requests.
  • Seamless Application Integration - OnState's Skype Call Center is built to be a part of your business applications, not bolted on to them. Our approach to communications is to make it a part of your business processes, not a standalone element that requires complex and costly middleware for integration. Our web services allow for quick mash-ups with other business applications, such as Salesforce Automation (SFA) and Customer Relationship Management (CRM).
  • Pending Communications - Life is hectic, schedules change. Let OnState monitor both parties' status and establish the call when both you and your customer are ready. OnState's Pending Communications allows you to automatically schedule a callback based on both parties realtime availability.
  • Reporting and Analytics - The Skype Call Center solution from OnState provides comprehensive real-time and historical statistical information. Know precisely who is contacting you, how long they have been waiting and what resources you have available. Collect and report on all of the details regarding your customers interactions with you.
  • Business Presence Enabled - Let your presence be known, but not just internally. Publish your business presence to your customers, letting them know that you are ready to serve them, and be aware of your customers' availability to speak or chat with you.


Learn more by calling OnState at +1.866.532.5036, emailing sales@on-state.com, or Skyping onstate.sales. You can also request a free 14-day trial of our Skype call center solution by completing the form on the right.