Virtual Call Center Case Studies
The virtual call center solution from OnState Communications has been implemented in organizations worldwide. By leveraging business presence™ to monitor employee availability, capability, competency, spoken language, and any other attributes or business rules, OnState intelligently connects customers to the best available employee to handle the request. By reading through our library of case studies below, you will find out how a sampling of our clients are leveraging OnState's business presence monitoring in their call center—whether virtual, on-site, on-shore, or off-shore—to improve customer service and increase revenue and profits.
- Xzilerating Connexions US-based Inbound Customer Service and Inbound & Outbound Sales Provider Cuts Costs by 30%, Moving From Hosted Call Center to OnState's Virtual Call Center Solution
- GPS Industries - Bogey-Free Customer Support Saves Golf Equipment Manufacturer GPSI Thousands Each Month
- Book Cheap Holidays - OnState Helps Book Cheap Holidays Meet Surge in Summertime Bookings
- B4 Consulting - Multi-Modal Virtual Call Center Solution From OnState Adopted By B4 Consulting
Learn more by calling OnState at +1.617.934.0381 or emailing sales@on-state.com.
