Online Business Click-to-Chat Solution
Increase client loyalty and customer support while driving sales by implementing OnState's live online business chat solution as part of your complete virtual call center or virtual PBX. With OnState's online business chat solution, you can add online business chat directly to your website, or you can dynamically offer chat and click-to-call-back based on website navigation behavior. Best of all, you can do all of this while using your chat solution of choice, including Skype and Google Talk with nothing extra required of your customers, other than the web browser they are using to visit your website. Your employees have all the power and capability of Skype or Google combined with the OnState on-demand solution to handle customer enquiries, no matter how the customer chooses to contact you.
A customer's view of the OnState live online business chat solution
Agent's view of live chat session
Inherent with OnState's live online business chat solution is the ability to instantly convert the chat session into a live call or call-back.And with the full multimedia functionality of OnState's solution, you can decide if your employees handle live calls and live chat, live calls alone, or multiple simultaneous live business chat sessions. You can also log every call and chat.
Learn more about OnState and our live online business chat solution by calling us at +1.617.934.0381 or emailing sales@on-state.com.
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