call logging
Record, manage, and conveniently play back all your customer interactions with OnState's call logging feature. OnState's call logging, which archives calls in .mp3 form, allows you to store and listen to recordings of interactions between your agents and callers. Implementing call logging as part of your OnState virtual call center or virtual PBX solution conveniently archives interactions&mash;both chat and voice—between agents and callers and can be used for training, development, order verification, quality control, and liability control, among other purposes.
OnState call logging features include:
- On-Demand Repository - all conversations are stored on-line in .mp3 format
- Secure Access - only authorized users can access recorded conversations
- Chat Transcripts - calls and chats are recorded and stored
- Audio Tagging - highlight and tag specific portions of audio files for search and review
- Salesforce integration - automatically update Salesforce and other CRM records with a link to the archive
- Google Integration - take advantage of Google Docs and GMail to collaborate on stored conversation files
Learn more about OnState and our call logging option by calling us at +1.617.934.0381 or emailing sales@on-state.com.
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