Google Call Center and PBX
Google is transforming the ways in which many businesses purchase and consume office productivity software. With Google Apps and Google Voice, the company delivers a suite of practical communications and collaboration tools as an affordable cloud-based service. But in addition to reducing software deployment cost and complexity, Google also simplifies and improves communications, and boosts worker productivity. Until now, however, most businesses have used Google Apps mainly for internal purposes.
 |
Watch a quick overview of how OnState's virtual call center and virtual PBX solutions complement Google! |
OnState, a cloud-based virtual call center and virtual PBX business communications service, is allowing companies to use Google Apps and Google Voice for customer-facing communications (sales, customer service, etc) as well. With OnState, employees can leverage a common set of cloud-based solutions for both internal and external communications. They can use Google Talk and Google Voice to chat or speak with customers in the same manner they communicate with colleagues, with customers having the ability to contact them from a toll-free or local number service offered through OnState in over 40 countries. And they can use Google Docs to share customer conversations (say a recording of successful sales call) in the same way they might share a spreadsheet or a presentation.
Learn more about OnState's solutions for Google Apps: |
OnState helps companies extract additional business value from Google by extending Google solutions and practices to the corporate phone system. OnState operates with diverse PBXs and services (such as Google Talk and Google Voice) and uses business presence to optimize interactive communications amongst employees and customers – independent of device (desk phones, soft phones, mobile phones), network (PSTN, Google, VoIP/SIP), or medium (voice, text chat, video). OnState lets office workers, telecommuters and mobile workers leverage Google Talk and Google Voice for customer conversations and utilize cloud-based services to share customer information and manage customer dialogues. OnState can even be used as an alternative to a traditional office phone system.
For more information, check out our blog post, Exploiting Google for Interactive Customer Communications.
To learn more about OnState's virtual call center and PBX solutions for Google, call us at +1.617.934.0381 or email us at sales@on-state.com. You can also try our Google virtual call center and PBX solutions for free by completing the form to the right.
Related OnState products:
