Outbound Call Center Software
Make your outbound calling campaigns more efficient and increase your ROI with OnState's outbound autodialer, an add-on to our virtual call center and virtual PBX solutions. With the outbound autodialer, you can easily and efficiently manage your outbound calling campaigns to exceed your goals, whether they include generating leads, opening accounts / fundraising, collecting outstanding payments, or performing survey research. And best of all, with OnState's solution, no hardware is required, and your agents can be geographically distributed and use a variety of communications devices, including soft phones, desk phones, mobile phones, and multi-modal communication tools like Skype and Google Talk / Voice.
Unlike predictive dialing solutions that rely on blind cold calling methods, OnState lets you execute more effective outbound campaigns – with higher conversion rates - by arming agents with the tools and data they need to make better-informed calls, and by using business logic and real-time business presence information to deliver calls to the agent who is best qualified to serve a particular contact at any moment in time. OnState improves capture rates and reduces customer dissatisfaction by placing agents on the call in advance of the called party – eliminating the silent pauses and abandoned calls associated with predictive dialers.
OnState's outbound call center solution integrates with major CRM systems like Salesforce. This integration allows you to export leads, assign them based on agent or skill, and then allows the agent to log notes about the call through our OnState interface that integrates directly with your CRM system. Agents can also make full use of collaborative tools like Google Apps and Salesforce.com from the solution by seamlessly opening from the OnState dashboard documents, questionnaires, and other scripted and collaborative online information. And you can use OnState's full suite of reporting and analytics tools to follow the progress.
OnState's Outbound Call Center Features:
- Call Blending - seamlessly blend incoming calls with outbound call activities
- Skills-Based Routing - ensure that the right agents are assigned specific call types
- Call Priority - prioritize incoming calls over outbound, or prioritize your callbacks
- Call Disposition - capture information about the call
- CRM Integration - automatically update Salesforce and other CRM systems
- List Management - control all aspects of your outbound campaigns
- Screen-Pop - provide agents with crucial details
- Campaign Reporting - complete details on all call attempts
- Collaboration - Use collaborative tools like Salesforce.com and Google Apps
Learn more about OnState and our outbound call center solution by calling us at +1.617.934.0381 or emailing sales@on-state.com. You can also read our "OnState Eliminates Predictive Dialing Shortcomings – Enables More Effective Sales Campaigns" blog post.
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