On-Demand Business Presence™ Communications
OnState Communications provides easy-to-use, cost-effective, network-based business presence communications solutions, like our virtual call center and virtual PBX solutions that make your customer service, support, and sales more efficient and effective.
With OnState's comprehensive business communications solutions you can:
- Leverage business presence to track the availability and activity of workers wherever they are – in the office, in a branch office, working from home, or traveling - and intelligently connect customers to employees based on worker availability, capability, or any other defined criteria.
- Create virtual call center, sales, and customer service environments that any employee can participate in, regardless of their physical location.
- Let your employees use their existing desk and mobile phones, as well as cost-effective services such as VoIP, Google, and Skype.
And best of all, with OnState's solution, there is no need for a wholesale PBX swap out or costly system maintenance fees and upgrades, as we can work with your existing telephony equipment in a convenient pay as you go model.
OnState Communications Products
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Virtual Call Center Want the features of a Cisco, Aspect ,or Avaya solution, but without all the $$$? Get enterprise-class features for the cost of a phone line. |
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Virtual PBX Everything that the entrepreneur and small business needs to provide professional customer call handling – just like the big guys, but without the hassle and cost. |
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Outbound Calling OnState's Skills-based Dialing and Call Blending will make short-work of your outbound calling needs. Whether you have a team of 1 or 100, we will ensure that the right resource calls the right customer. |
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On-Demand Click-to-Chat Why spend lots of money on a dedicated independent on-line click-to-chat system? It's an easy add-on to OnState's virtual call center or virtual PBX and enahces your customer service, support, and sales. |
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Call Recording and Quality Assurance Need to keep a record of your phone and chat conversations? Let OnState centrally store and manage it for you. CRM integration, including Salesforce.com, is also available for quick and easy reference of recordings by client. |
