Call Center Webinars

Recordings of previous OnState webinars for call center professionals are available below. These webinars provide information on the different aspects of business communications, and are all tailored to inform you how to more easily facilitate communications with your customers, so that they can find the right company employee at the right time, using the device and means of their choice to contact you.

Cloud Communications Set for Teleworkers, Telecommuters, and Mobile Professionals Free

With laptops, broadband and wireless technologies, today’s on-the-go employees can work from any location at any time. But maintaining quality levels of customer service by being each to find and quick to respond while working from home or while on the road can be challenging. That’s why cloud-based PBX and call center solutions exploit Internet reach and economics to extend business communications services to home-, branch office-, and remote-based workers.

Watch the archived version of this webinar for a free, informative session about how you can utilize home-based and mobile sales and service agents to cut operations costs, improve sales and customer satisfaction, reduce expenses, extend coverage, supplement coverage during busy periods and maintain normal business communications during emergency office closings.

Going Cloud With Your Communications While Keeping Your Feet on the Ground

Technology is migrating to the cloud, and it's no surprise. With cloud-based technology, you recveive continual updates that immediately take effect, a huge cost savings via the reduction of hardware cost and management complexity, very easy scaling and flexibility, the ability to virtualize your workforce to take advantage of the best talent available -- regardless of location, and in cases like that of OnState and Google, an inherent business continuity / disaster recovery solution. And now with OnState, you can take your corporate telecommunications to the cloud and gain these benefits while continuing to use your in-place solution. You can even use existing solutions with new collaborative tools like Skype, Google, Salesforce.com, and SIP.

Watch the archived version of this webinar for a free, informative session about how you can use your existing telephony and contact center infrastructure while gaining new features and virtualization in the network with new cloud-based communications solutions like OnState.

Migrating Your Contact Center to the Cloud

Contact centers based in the cloud are a cost-effective way to mitigate your investment. With cloud-based solutions, you can continue to use your existing hardware while layering in new features at the network level. You can also seamlessly add in tools like Skype, Google, SIP, and Salesforce. Not only do these solutions make your life easier by managing everything from one place, but it also inherently enables a virtual workforce and provides an effective business continuity solution.

View the slides from this webinar to learn more about how you can save time, money, and increase employee efficiency by migrating your contact center to the cloud.

Disaster Recovery and Workforce Virtualization with OnState and Google Apps

What is your continuity plan for when disaster strikes? New cloud-based technology can help -- customers of Google Apps, for example, need not worry about any of the data and files they store within Google Apps, including email, chat logs, spreadsheets, documents, and other types of files. This cost-effective solution allows employees to access files from anywhere they can access the Internet. And with OnState's virtual call center or virtual PBX layered on top of Google, employees can fully communicate and collaborate with internal and external customers as if they are face-to-face from anywhere at any time. All of this at a fraction of the cost of traditional business continuity and disaster recovery solutions, and without the associated CAPEX.

Watch the archived webinar to learn more about how OnState and Google can provide your business with cost-effective, cloud-based disaster recovery and workforce virtualization solutions.

Exploiting Google Apps™ for Full Customer Collaboration

Google is transforming the ways in which many businesses purchase and collaborate with office productivity software. In Google Apps, a suite of practical communications and collaboration tools are delivered as an affordable cloud-based service. Components like Google Docs, Google Talk, and Google Sites allow communications and collaboration from virtually anywhere. And now, with OnState, a cloud-based business communications and collaboration service, companies can combine these applications, along with existing telephony infrastructure for customer and internal communications. With OnState, employees leverage a common set of cloud-based solutions for full collaboration. They can use Google Talk to chat or speak with customers in the same manner they communicate with colleagues. And they can use Google Docs to share customer conversations (say a recording of successful sales call) in the same way they might share a spreadsheet or a presentation, and Google Sites to serve as the organizational dashboard for access to all this data. And this just scratches at the surface of the possibilities.

Want to learn more about how you can add value to your Google applications by implementing OnState's virtual call center and virtual PBX solutions?

Watch the archived version of this webinar for a free, informative session about how you can complement your Google Apps installation with OnState for full customer collaboration along with the inherent resiliency and scalability of SaaS communications.

Using Live Chat on Your Corporate Website

Want to increase customer responsiveness and website conversion rates for your business? Implementing live chat on your corporate website can increase the efficiency of your staff, improve customer responsiveness and customer loyalty, increase your online conversion, and decrease your sales cycle. This approximately 36-minute webinar will define what live chat is, describe the benefits of implementing live chat on your website, show how to use and integrate live chat with your website, and provide tips and best practices for live chat. 

Watch the Live Chat Webinar now!

Learn more about OnState by calling +1 617-934-0381 (toll free 1-866-532-5036), emailing sales@on-state.com, or Skyping onstate.sales.