Call Center Webinars

Recordings of previous OnState webinars for call center professionals are available below. These webinars provide information on the different aspects of business communications, and are all tailored to inform you how to more easily facilitate communications with your customers, so that they can find the right company employee at the right time, using the device and means of their choice to contact you.

Using Live Chat on Your Corporate Website

Want to increase customer responsiveness and website conversion rates for your business? Implementing live chat on your corporate website can increase the efficiency of your staff, improve customer responsiveness and customer loyalty, increase your online conversion, and decrease your sales cycle. This approximately 36-minute webinar will define what live chat is, describe the benefits of implementing live chat on your website, show how to use and integrate live chat with your website, and provide tips and best practices for live chat. 

Watch the Live Chat Webinar now!

Learn more about OnState by calling +1 617-934-0381 (toll free 1-866-532-5036), emailing sales@on-state.com, or Skyping onstate.sales.