Virtual Call Center and Virtual PBX Software

Companies around the world that want to increase their customer responsiveness and outbound sales efforts while saving real money and mitigating CAPEX rely on OnState's virtual call center solution. With OnState's integrated business presence™ management, these companies know that customers are finding the right employee at the right time, regardless of where the employee is and what communication device they are using.


Virtual Call Center Solution

Unlike traditional, hosted or VoIP call center options, the OnState solution does not require the deployment of any hardware – at your place or ours. The OnState virtual call center operates within your web browser and supports all forms of fixed and mobile devices.

Whether you have 1 or 100s of employees, OnState is an appropriate, cost-effective customer communication management solution for you. Using no hardware or special software, OnState delivers the precise virtual call center features you need for a single per-user monthly fee.

OnState's virtual call center is a network-based business communications solution that makes your customer service, support, and sales more efficient and effective. With OnState's solution you can:

  • Leverage business presence™ to track the availability and activity of workers wherever they are – in the office, in a branch office, working from home, or traveling - and intelligently connect customers to employees based on worker availability, capability, or any other defined criteria.
  • Create virtual call center, sales, and customer service environments that any employee can participate in, regardless of their physical location.
  • Let your employees use their existing desk and mobile phones, as well as cost-effective services such as VoIP, Google, and Skype.
  • Provide customers with local, national, and toll-free numbers.
  • Unify customer communications across voice, video, and chat.
  • Understand who is contacting you, why they're contacting you, and monitor the quality of service they receive.
And best of all, with OnState's on-demand business presence communications solutions, there is no need for a wholesale PBX swap out or costly system maintenance fees and upgrades, as we can work with your existing telephony equipment in a convenient pay-as-you-go model.